Frequently Asked Questions
How does your frozen cookie dough compare to scratch-baked?
We operate cafés ourselves (check out @bombompatisserie) and can confidently say that baking from frozen is the best way to achieve consistently delicious cookies, with a crispy exterior and a gooey centre. The other advantages are that it helps to control waste, and the ongoing baking also fills your space with that irresistible fresh-baked aroma.
What flavours do you offer?
We currently offer 10 flavours, including our best-selling Chocolate Chip (also available as vegan and non-gluten ingredients), Biscoff, Nutella, M&M, Malteser, Vegan/NGI Double Choc, Vegan/NGI Gingerbread, and Vegan/NGI Double Choc Mud Pie.
Is the dough pre-portioned?
Yes, each dough piece is pre-portioned at 115g ±2g. There is no hassle with having to portion cookie dough from a tub or cut from a log, just accurate portions ready to bake straight from the freezer.
How long does it take to bake?
Typical baking time is 10 minutes at 180°C, though this may vary slightly depending on your oven.
Does it require special equipment?
No special equipment needed — just an oven! This includes commercial ovens, home ovens, turbofan, or Rational models.
What’s the shelf life?
Two months frozen. Once baked, cookies are best enjoyed within 2 days (they usually sell quicker than that!).
Is your packaging recyclable?
Yes, all of our boxes are made from recyclable cardboard.
Do you offer vegan and gluten-free options?
Yes, 4 of our 10 flavours are suitable for vegan and non-gluten ingredient diets.
What’s the best way to display baked cookies?
We recommend using one of each flavour as a visual display and keeping the rest pre-bagged for quick grab-and-go service. This system has been very effective in the Bom Bom Cafes we support. Alternatively, cookies can be laid out on the counter (we'd recommend keeping them in a clear cabinet) for a striking visual impact.
Can I serve these cookies warm to order?
Yes! If you're cookies have cooled down after being baked, you can give them a 10 second blast in any microwave to give that fresh-out-the-oven warmth and texture. Spoon required!
Do the cookies contain nuts?
Some of our flavours contain nuts or are made in environments where nuts are present. Please refer to our full allergen list for details.
Can these be served as part of a dessert plate?
Absolutely. Whilst commonly enjoyed as a standalone treat, these cookies can be incorporates into dessert menus (e.g. cookie + ice cream).
How can I ensure consistency across multiple locations?
These cookies are served across six Bom Bom locations in and around Loughborough. Consistency is easy based on the simplicity of the baking process. Centralised production and quality control mean customers enjoy the same cookie experience at every store.
Will new staff be able to bake them easily?
If they can operate an oven, they can bake our cookies. It’s that simple.
How much freezer space do I need?
Each box contains 25 portions and measures 250 x 250 x 65mm. Two boxes fit neatly in a 65mm tall GN 1/1 space so a full GN 2/1 freezer could potentially hold around 84 boxes (21 levels with 4 boxes on each = 2,100 cookies), and they’re also suitable for domestic or chest freezers.
Can I bake just a few at a time?
Absolutely. Bake as many or as few as you need, whenever you need them. This helps reduce waste and ensures a steady supply of freshly baked cookies all day.
What is the cost per portion?
£1.18pp for our best-selling Chocolate Chip flavours, and £1.40pp for our other varieties. We recommend a retail price of £3.50, which gives a typical gross margin of around 60%.
What is the minimum order?
Our minimum order is 10 boxes (250 cookies), subject to a £40 delivery charge. Orders of 20 boxes or more qualify for free delivery, and we offer a 10% discount on orders of 30 boxes or more.
How do you handle deliveries?
We deliver these using our own insulated van to ensure the dough arrives frozen and ready to store.
Can I set up automatic reorders?
Yes — just get in touch and we’ll help you set up a regular standing order tailored to your needs.
What happens if an order is delayed?
We will keep you informed of any issues with deliveries, however, because we use our own van fleet, we are not vulnerable to issues with couriers.
Do you offer volume discounts?
Yes. Orders of 30 boxes or more receive a 10% discount on all boxes.
Can I get a sample?
Of course. We offer a free trial box to anyone interested in stocking our cookies (being simply one box of 25, these are the only product we ship by courier, to reduce our carbon impact). You can fill in an enquiry form here to arrange delivery of your free sample box to try out with your team.
How do I get started and place an order?
Once you're ready to start ordering from us, we'll set you up on our wholesale ordering platform, and you'll have the option to set up a direct debit to avoid the hassle of having to make individual invoice payments. Once you’re onboarded, you’ll be able to order through the online platform.
Do you have any other questions? Please contact us here and we'd be happy to help :)